Privacy Policy

Effective Date: March 10, 2025

Sageware Solutions Inc. ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Busolv ("the App"). By using the App, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.

1. Information We Collect

We may collect the following types of information when you use the App:

1.1. Personal Information

We may collect personal information that you provide to us directly when you register for an account, use certain features, or interact with the App. This includes:

• Name
• Email address
• Profile information (e.g., height, weight, goals)

1.2. Photos and Food Information

When you use the photo capture feature of the App, we collect the photo you take and any associated metadata. This information is used for estimating the caloric content and macros of the food item. We may also collect descriptive information you provide about the food you logged.

1.3. Device Information

We may collect information about the device you use to access the App, including:

• Device type
• Operating system version
• Unique device identifiers
• Mobile network information
• Usage data (e.g., session duration, pages viewed, interaction with features)

1.4. Location Data (Optional)

With your consent, we may collect location data to enhance the context of food identification. This helps improve the accuracy of identifying foods, especially those tied to specific regions or locations, enabling more relevant recommendations. You can disable location services through your device settings at any time.

2. How We Use Your Information

We use the information we collect to:

• Provide and personalize the App experience
• Estimate the caloric content and macros of food you log
• Improve our services, including the AI's accuracy in food analysis
• Respond to customer support inquiries
• Send you important updates regarding your account and the App
• Conduct analytics to improve the App and develop new features

3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf (e.g., cloud storage providers). These service providers are obligated to use your information only as necessary to perform their services.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests (e.g., subpoenas, court orders).
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the App if such a change occurs.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Choices

You have the following choices regarding the information we collect and how we use it:

• Account Information: You can update or delete your account information through the App's settings or by contacting us directly at support@busolv.app.
• Photo and Food Information: You can delete the photos and food entries you've logged in the App at any time.
• Location Data: You can disable location services through your device settings at any time.
• Push Notifications: You can opt out of receiving push notifications by adjusting your device's notification settings.

6. Children's Privacy

The App is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected personal information from a child, please contact us immediately so that we can take appropriate action.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you delete your account, we will retain your data only as long as necessary for legal, accounting, or reporting purposes.

8. International Transfers

Your information may be transferred to and maintained on computers located outside your state, province, or country. By using the App, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than those in your country.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes to the way we handle your personal information, we will notify you through the App or via email. The most current version of the Privacy Policy will always be available within the App, and the "Effective Date" will be updated accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

• Email: busolv@sageware.io
• Address: Sageware Solutions Inc., Unit 1015, 10th Floor, Parkway Corporate Center, Corporate Ave., Filinvest City, Alabang, Muntinlupa, 1780, Philippines